Shipping & Returns
On all orders please allow 2-3 days for order processing and 3-5 days in transit. We ship using the USPS and flat rate shipping is available for $7.99 to anyone in the continental United States. If shipping to Alaska, Hawaii or Puerto Rico please contact us at firstname.lastname@example.org. Shipping rates are based on the weight, dimensions and zone the package is shipping to. At this time, we do not ship internationally. If an item is out of stock, we will contact you and give you a delivery estimation.
Please keep in mind that ordering spices and tea in bags rather than jars reduces the overall weight and dimensions of your package and will save on shipping.
Shipping charges are non-refundable unless you were shipped the incorrect item.
Satisfaction & Return Policy
Customer satisfaction is of the utmost importance to us and we want you to experience exemplary products and service each, and every, time you visit our site and our store.
We source only the highest quality spices and herbs and order in small lots to ensure you receive the freshest items possible. Additionally, we grind our whole spices in house as we need them and we handcraft many of our seasonings and rubs in house and in small batches. These practices ensure freshness, quality and customer satisfaction.
However, if you are unhappy with any of your purchases please do not hesitate to contact us at email@example.com. Be sure to include your order ID which is in the “Thanks for Your Order” email we send. Spices, herbs, seasonings, teas and gifts sets featuring these related items are considered food items and are not eligible for an exchange.
Only non-food items, e.g. tea pots, salt and pepper mills etc. may be returned for an exchange within 30 days of receipt providing they are unused, in the original product packaging or defective, and are accompanied with your order ID.
Mail your returned accessory to:
The Spice & Tea Shoppe
5061 S. Mc Carran Blvd
Reno, NV. 89502
If the item is found to be defective we will refund you the return shipping charges after we receive and inspect the returned item.
If the item is not defective you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You should expect to receive your refund within 7-14 business days from the date we receive and inspect your package. This time period varies due to the time it takes us to process your return once we receive it (1 to 3 business days) and the time it takes your bank to process our refund request (3 to 6 business days). We will notify you via e-mail of your refund once we've received and processed the returned item. Refunds issued will be for the item value and refunded to the credit card used for initial payment. Any taxes charged will be refunded in accordance with state laws.