Q: Where do your teas come from?
Tea, unlike conventional mass market crops are most often naturally grown in remote regions and are mainly produced by small-scale farmers. We source our teas from family farms and tea gardens all over the world including China, Taiwan, Japan, India, Sri Lanka, Nepal, South Africa and Argentina and have a personal relationship with some of our farmers and plantation owners. Most blended teas are made in house and are our proprietary recipes.
Q: Where do your spices come from?
Most spices are grown in the tropical regions of the world, with some thriving in the cooler or more temperate areas depending on the spice. Most are grown by very rural independent farmers and then brought to market. Our spices are represented by more than 60 different countries throughout the world and all are tested and require certificates of analysis by independent laboratories as well as strict trace-ability for safety and freshness. We will not use anything that does not meet our very stringent standards. Most spice blends are made in house and are our proprietary recipes.
Q: Can you confirm the quality of your spices?
The quality and freshness of our spices are superior due to our sources and rapid turnover. Spices are only accepted in their whole form to insure no adulteration occurs. They are then tested, cleaned and ground in the US with most grinding occurring right here in our store on a weekly basis to insure their peak freshness. Spice blends are made in smaller batches on a very frequent basis to insure maximum freshness at all times.
We are committed to supplying our customers with safe, wholesome and consistently high quality products. Based upon the information available our spices, herbs, garlic and onion are not bio-engineered in any way and are imported and manufactured to both Canadian and U.S. Food Safety Standards. Additionally, spices unlike conventional mass market crops are most often naturally grown in remote regions and are mainly produced by small-scale farmers.
Q: What is the shelf life of your products?
Spices last the longest and retain their volatile oils when kept whole and then ground when needed which is why we grind our spices weekly in house. Our products should be stored in a dry, dark, cool environment. A cupboard near the stove is not a good idea since moisture from boiling water can find its way into a container not sealed completely, nor should they be stored in the refrigerator or freezer. Teas should be kept in tightly sealed glass jars, tea tins or our specially designed packages to retain freshness and ensure that they do not pick up odors from neighboring spices or coffee. Although spices do not expire in the same way other food items do they will lose their pungency, aroma and taste as time passes leaving you with little flavor.
Q: How do I substitute dried herbs for fresh?
Substituting Dried Herbs for Fresh – the general rule of thumb is as follows:
1 tablespoon of fresh herbs = 1 teaspoon of dried
1 teaspoon of dried herbs = ½ teaspoon of ground
Q: Can I pick up an order from the store instead of shipping it?
Yes, you certainly may. Please see our Shipping & Returns section for more information.
Q: Do you have a wholesale program for restaurants?
We offer a complete wholesale program for licensed restaurants, coffee and tea shops, chefs, etc. and offer wholesale pricing in bulk. Please contact our wholesale division at email@example.com for more information.